FULFILLMENT POLICY

Effective Date: October 1, 2023

Welcome to TD Coach ("we," "us," or "our") platform, available at https://www.td.coach ("Website") and on mobile applications (on the Android and iOS mobile platforms) and desktop applications (on the Windows and MacOS platforms) (“Applications”) (hereinafter along with the Website collectively referred to as “Platform”). We are registered at 2020 N Academy Blvd, Ste 261 #2307, Colorado Springs, Colorado 80909 USA. This Fulfillment Policy ("Policy") outlines the terms and conditions governing refunds, delivery, returns, and cancellations for products and services offered through our Platform.

1. Refund Policy

We do not offer refunds unless explicitly stated in the order form, sales page, or the contract of the program you purchased. Any refunds provided will be at our sole discretion and subject to the specific terms outlined in the respective documentation. Customers seeking a refund must submit a written request to refund@td.coach, including all relevant order details and reasons for the request. Refunds, if granted, will be processed within 30 business days and issued via the original payment method or an alternative method at our discretion.

2. Delivery Policy

All our products are delivered digitally. Upon successful completion of the purchase process, customers will receive immediate access to the purchased digital products. Delivery is instantaneous and facilitated through our Platform. Customers will be provided with access links or login credentials necessary to retrieve the purchased content. Since our offerings are exclusively digital, no physical shipping or associated costs apply.

3. Return Policy

Due to the nature of digital products, we do not accept returns. All sales of digital products are final. Customers are encouraged to review product descriptions and terms carefully before making a purchase. In the unlikely event of a technical issue preventing access to purchased content, customers should contact support@td.coach for assistance.

4. Cancellation Policy

We do not accept cancellations unless explicitly stated in the order form, sales page, or the contract of the program you purchased. Any permissible cancellations will be subject to the terms outlined in the respective documentation. Customers wishing to cancel a service must submit a written request to support@td.coach. Cancellation requests will be reviewed and processed in accordance with the applicable terms.

5. General Provisions

This Policy is governed by and construed in accordance with the laws of Colorado. Any disputes arising out of or related to this Policy shall be subject to the exclusive jurisdiction of the courts located in Colorado. We reserve the right to modify this Policy at any time without prior notice. Customers are encouraged to review this Policy periodically for updates.

#### 6. Contact Us

If you have any questions or concerns about this Fulfillment Policy, please contact us at support@td.coach.

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Please review this policy and let me know if there are any adjustments or additional details you'd like to include.